Refund and Returns Policy
Effective Date: December 25, 2025
Expiration Date: December 25, 2025
At Hubelunie, we prioritize your satisfaction and strive to ensure that every purchase you make is a pleasant experience. While we carefully curate and check all our products before shipment, we understand that sometimes a product may not meet your expectations. Our Refund and Returns Policy is designed to provide a clear, transparent, and customer-friendly process for returns, refunds, and exchanges.
This policy outlines in detail how to request a return, eligibility criteria, the process for refunds, reporting damaged or incorrect items, and your rights as a customer, ensuring you feel confident and secure shopping with us.
1. Return Eligibility 🔹
To ensure a smooth return process, returned items must meet the following criteria:
1.1 Condition of Items 🏷️
Items must be unused, unworn, and in their original packaging.
All tags, seals, and labels must remain intact.
Products showing signs of wear, use, or alteration may not qualify for a return.
1.2 Time Frame ⏳
Return requests must be initiated within 14 days from the date of delivery.
Requests made after this period may only be considered in special circumstances, such as defective or damaged items.
1.3 Proof of Purchase 📄
Returns must include valid proof of purchase, such as the order number, invoice, or confirmation email.
Proof of purchase ensures verification and helps process your request efficiently.
1.4 Packaging Requirements 📦
Please return the product in secure, protective packaging to avoid damage during shipment.
For fragile items, it is strongly recommended to use bubble wrap or protective padding.
2. Non-Returnable Items 🔹
Some products cannot be returned or refunded due to their specific nature:
Personalized or Custom-Made Items ✨ – Products crafted specifically for you cannot be returned.
Gift Cards 🎁 – Cannot be exchanged or refunded under any circumstances.
Final Sale or Clearance Items 🔖 – These purchases are final and non-refundable.
Items Marked Non-Returnable in Product Description 🚫 – Please review product pages carefully.
These restrictions ensure fairness for all customers while protecting unique or limited-edition products.
3. How to Request a Return 🔹
3.1 Contacting Hubelunie 📧
To start a return, email info@hubelunie.com with:
Your order number
The item(s) you wish to return
The reason for the return
3.2 Return Approval and Instructions ✅
Our team will review your request and provide step-by-step instructions, including the return address, packaging guidelines, and any additional details.
Please do not ship items back before receiving approval, as this may delay processing.
3.3 Shipping Costs 🚚
Customers are typically responsible for return shipping costs, except when the item is defective, damaged, or incorrectly shipped.
We recommend using a trackable shipping service to ensure safe delivery.
3.4 International Returns 🌍
For international orders, customers are responsible for customs, duties, and return shipping fees unless the product is defective or incorrectly sent.
Hubelunie will provide guidance to make the return process as smooth as possible.
4. Refunds 🔹
Once your return is received and inspected:
4.1 Approval Notification 📢
We will notify you if your return has been approved or rejected.
Rejected returns will include a detailed explanation.
4.2 Refund Processing 💳
Approved refunds are processed to your original payment method within 5–10 business days.
Depending on your bank or payment provider, refunds may take additional processing time.
4.3 Refund of Shipping Fees 🚫
Original shipping fees are generally non-refundable.
If the item was damaged, defective, or sent incorrectly, shipping fees will also be refunded.
4.4 Partial Refunds ⚖️
In some cases, partial refunds may be issued for items returned without original packaging or missing components.
5. Damaged or Incorrect Orders 🔹
Hubelunie takes extra care to ensure your orders arrive in perfect condition. However, if you receive a damaged, defective, or incorrect item:
5.1 Reporting Damage or Errors 📸
Contact us within 48 hours of delivery with clear photos or videos of the issue.
Include your order number and a detailed description of the problem.
5.2 Resolution Options 🔄
Replacement: Receive a replacement item free of charge.
Full Refund: Receive a full refund, including original shipping costs.
Quick reporting ensures faster resolution and minimizes inconvenience.
6. Exchanges 🔹
Currently, Hubelunie does not provide direct exchanges.
If you wish to exchange an item:
Return the original item following the return process.
Place a new order for the desired item.
This ensures accuracy, quality, and proper inventory management.
7. Customer Rights 🔹
Under this policy, you have the right to:
Access your order information and personal data 🔍
Request correction or deletion of your personal information
Opt out of marketing communications at any time 📬
Request restrictions on processing of your data or portability
To exercise any of these rights, please contact info@hubelunie.com.
8. Policy Updates 🔹
This policy may be updated periodically to reflect operational improvements, legal requirements, or procedural changes.
The latest version is always available on hubelunie.com.
We encourage reviewing this policy regularly to stay informed about your rights and options.
9. Contact Information 🔹
For any questions or concerns regarding returns, refunds, or exchanges, you can reach Hubelunie through:
🏠 Address: 23729 Aspen Meadow Ct, Valencia, California (CA)
📞 Phone: (661) 513-2081
✉ Email: info@hubelunie.com
🌐 Website: hubelunie.com
Our dedicated support team is ready to guide you through the process, answer your questions, and ensure a smooth experience. Your satisfaction is our highest priority, and we are committed to making every purchase enjoyable and risk-free.