Refund and Returns Policy
Effective Date: January 8, 2025

At Hubelunie, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, our Refund and Returns Policy outlines your options for returns, exchanges, and refunds.

1. Return Eligibility

• Items must be returned within [number] days of the purchase date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items, such as perishable goods, custom products, or items marked as “Final Sale,” are not eligible for returns. Please check the product description before purchasing.

2. Return Process

• To initiate a return, please contact our customer service team at [Insert Email] or [Insert Phone Number]. Provide your order number and details of the item you wish to return.
• Once your return request is approved, we will provide you with instructions on how to send the item back. You are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within [number] business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated.
• If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email] or [Insert Phone Number]. Depending on your location, the time it may take for your exchanged product to reach you may vary.

5. Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items
• Items that have been used, damaged by the customer, or returned without original packaging and accessories

6. Sale and Clearance Items

• Only regular-priced items may be refunded. Sale or clearance items cannot be refunded or exchanged unless they are defective.

7. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our customer service team at: